Order Forecast
The Order Forecast shows your restaurant’s order volume the past month and a half.
It also provides a projection: based on past volume, we try to give you an estimate of what to expect.
It’ll help you plan for upcoming weeks.
It also shows whether order volume is expected to increase or decrease over time.
If you don’t see much movement up or down, consider a marketing campaign or promotion.
If things are heading in the wrong direction, check out our blog for resources on how to improve your restaurant’s performance.
Reviews
This chart (a treemap) breaks down your reviews by word frequency.
Let’s say ‘burger’ is your biggest tile: that just means your customers have a lot to say about your burgers.
If you want to know how often each word’s used, just hover over the tile with your cursor.
You might consider using the chart to help create upcoming marketing campaigns.
For example, you might write: ‘Our burgers received more than 70 positive reviews the past month: burger lovers pretty much can’t get enough of them! Come on in and take our best burger challenge.’
We think the chart’s a great way to get a bird’s eye view of what your customers are saying: it gives insight into themes, popular items, and potential pains points.
Use it as a guide when digging deeper into customer feedback.
Customer Mapping
Click the dots to see order value and customer location.
High purchase value and repeat customers are more likely to provide referrals.
Consider offering these customers a free side dish if they refer a friend.
Do your orders pool in certain locations? Are high value orders clustered, or dispersed?
Identifying trends like these can clue you in to meaningful consumer behavior.
For example, if you sell a lot of burgers downtown, that’s useful.
Maybe a recent promotion highlighting your best burger challenge worked well downtown, but not so much in other areas.
A lot of first time purchases? Great job! You’re really getting yourself out there!
To learn more about how to put your map to use, check out our website: we’ve got a lot information to help you make sense of it all.
Sentiment
This chart shows cumulative sentiment.
The higher the score, the better.
Anything close to zero or negative means your customers aren’t happy.
Consider taking a closer look at associated reviews when that’s the case.
On the other hand, let’s say you have a +20 score on burgers: that means people describe your burgers in a positive light.
Cumulative sentiment can show you what you’re doing well, and where you might need a little work.
Check out our blog for more information about how to put these findings to use.