Sales and Reviews

Column

Order Forecast

Order Value

Column

Reviews

Commentary


Order Forecast

  • The Order Forecast shows your restaurant’s order volume the past month and a half.

  • It also provides a projection: based on past volume, we try to give you an estimate of what to expect.

  • It’ll help you plan for upcoming weeks.

  • It also shows whether order volume is expected to increase or decrease over time.

  • If you don’t see much movement up or down, consider a marketing campaign or promotion.

  • If things are heading in the wrong direction, check out our blog for resources on how to improve your restaurant’s performance.





Reviews

  • This chart (a treemap) breaks down your reviews by word frequency.

  • Let’s say ‘burger’ is your biggest tile: that just means your customers have a lot to say about your burgers.

  • If you want to know how often each word’s used, just hover over the tile with your cursor.

  • You might consider using the chart to help create upcoming marketing campaigns.

  • For example, you might write: ‘Our burgers received more than 70 positive reviews the past month: burger lovers pretty much can’t get enough of them! Come on in and take our best burger challenge.’

  • We think the chart’s a great way to get a bird’s eye view of what your customers are saying: it gives insight into themes, popular items, and potential pains points.

  • Use it as a guide when digging deeper into customer feedback.



Mapping and Sentiment

Column

Column

Customer Sentiment

Commentary


Customer Mapping

  • Click the dots to see order value and customer location.

  • High purchase value and repeat customers are more likely to provide referrals.

  • Consider offering these customers a free side dish if they refer a friend.

  • Do your orders pool in certain locations? Are high value orders clustered, or dispersed?

  • Identifying trends like these can clue you in to meaningful consumer behavior.

  • For example, if you sell a lot of burgers downtown, that’s useful.

  • Maybe a recent promotion highlighting your best burger challenge worked well downtown, but not so much in other areas.

  • A lot of first time purchases? Great job! You’re really getting yourself out there!

  • To learn more about how to put your map to use, check out our website: we’ve got a lot information to help you make sense of it all.





Sentiment

  • This chart shows cumulative sentiment.

  • The higher the score, the better.

  • Anything close to zero or negative means your customers aren’t happy.

  • Consider taking a closer look at associated reviews when that’s the case.

  • On the other hand, let’s say you have a +20 score on burgers: that means people describe your burgers in a positive light.

  • Cumulative sentiment can show you what you’re doing well, and where you might need a little work.

  • Check out our blog for more information about how to put these findings to use.